Background
Community Financial Service Centers (CFSC) sought new ways to improve the in-store experience for customers while staying competitive in a fast-changing financial services landscape. Their stores serve a diverse customer base who value convenience, immediate access to funds, and trusted neighborhood services.
Objective
CSFC’s primary goal was to enhance the customer experience by adding services that are convenient and secure. At the same time, they aimed to differentiate their brand by adopting user-friendly solutions that augment store visits. Finally, they sought to unlock a new revenue stream that could drive traffic and growth with zero operational lift.
Solution
ecoATM kiosks were deployed across 50 locations in 2024, offering customers instant cash for their used devices.
Since launch, they’ve seen the following benefits to their business:
- Convenience: Customers can now receive cash for their devices and use existing store services, all in one trip.
- Added Revenue: ecoATM kiosks generate consistent, supplemental income for each location.
- New Customers: ecoATM brings in new customers, introducing them to their location and services.
- Effortless: There’s no store training, maintenance or staff involvement required to host a kiosk.
Results
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$1.376M paid to consumers since launch
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130,202 kiosk visits since launch
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7.1 kiosk interactions/store daily since launch
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33,000 devices collected since launch, the equivalent of 3,568 lbs. of copper or 1,808 tons of CO2 emissions
“ecoATM has been a game-changer for our locations. By giving customers an easy way to trade in old devices for instant cash, we’ve not only improved their overall experience but also created a new reason for them to visit our stores. The kiosks generate steady income for us, require no staff involvement, and align with our company values.”
– Gina Palumbo, National Director of Marketing, Community Financial Service Centers
About ecoATM
For over 15 years, ecoATM has been a leader in driving the re-commerce revolution by expanding access to affordable technology and recycling e-waste. Every year, billions of electronics are discarded into landfills, creating mountains of harmful waste. But many of these devices deserve a second life – one that pays. ecoATM is determined to make it easier than ever for everyone to contribute towards a more sustainable future, one device at a time. Through conveniently located kiosks we give consumers a simple way to dispose of their used phones and other electronics – and get paid for doing it. For retail partners, ecoATM delivers a turn-key, no-cost solution that generates rental income, drives incremental store traffic, enhances the in-store experience and provides measurable sustainability impact.
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